Refund and Returns Policy

Overview

Refunds and Exchanges

If you change your mind about your purchase we are happy to offer you an exchange or full refund provided that the item(s) are returned to us, unused and with the original packaging within 15 days of purchase. Please email info@hazelandbluecandles.co.uk to process your refund request.

Please note that delivery costs of returned items will need to be covered by you. We recommend using a registered and recorded delivery service so that you have proof of dispatch in case the item(s) are lost.

When returning item(s) it is your responsibility until they reach us and we cannot accept responsibility for lost or damaged goods in transit.

All items must be must be unused and in the same condition that you received it. It must also be in the original packaging.

To return your product, you should post your item(s) (ideally in the original postal packaging) to Hazel & Blue Returns, Unit 4, Shurnhold Farm Business, Melksham, Wiltshire, SN128DF, United Kingdom

Once your return has been received and approved your refund will be processed and a credit will automatically be applied to your credit card or original method of payment. Payments can sometimes take several days to appear back in your original payment account.

If you haven’t received a refund yet, first check your bank account again. Please contact your credit card provider, bank or payment processor. There is often some processing time before a refund is posted.

If your refund still has not been received please contact us at the following email address info@hazelandbluecandles.co.uk 

Additional non-returnable items:

• Gift cards
• Some health and personal care items

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@hazelandbluecandles.co.uk and send your item to: Hazel & Blue Returns, Unit 4, Shurnhold Farm Business, Melksham, Wiltshire, SN128DF, United Kingdom

Need help?

Contact us at info@hazelandbluecandles.co.uk for questions related to refunds and returns.